We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are order price based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
1. How long will my order take to dispatched?
Orders will be dispatched within 1-3 business days.
The shipment courier using USPS Commercial
2. How long will my order take to ship?
For Standard Shipping, it takes 4-7 business days to arrive United States and 7-14 business days to arrive Rest of World.
There will be a 3-5 day delay in the high-risk area during the pandemic.
During rush days, please estimate extra 5 business days more than usual.
3. How much is shipping?
4. Delivery Times
Order Cutoff Time: 06:00 PM
Handling Time : 0 - 1 Business Days
Transit Time : 2 - 4 Business Days to United States
Transit Time : 2 - 9 Business Days to Worldwide
Estimate Delivery Time: 2 - 5 Business Days to United States
Estimate Delivery Time: 2 - 10 Business Days to Worldwide
5. Damages
In case your order arrives damaged please do let us know immediately, we will be happy to help you. Please save all packaging materials and damaged goods.
6. Change of Address
Orders are typically processed and shipped within 0 - 1 Day after placement. Please Contact Us directly to inquire about changing the address for your order.
7. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at info@pastele.com We can only cancel orders within 1 hour of placement. Order that have already begun processing cannot be canceled.
8. Tracking Number
After ordering a product, you will receive ( 1 to 2 days) a shipping confirmation. To track your order, go to our Order Tracking page and enter your order number. It may take a while update.
Address: 3472 Fulton St, Brooklyn, NY 11208, United States
Email: info@pastele.com
Availability: Monday to Sunday (9:00am - 6:00pm)